Frequently Asked Questions

Find quick answers to common questions about your FiberCity connection, billing, and more.

Internet

Fiber optic internet uses thin strands of glass or plastic to transmit data using light signals. This technology allows for much faster speeds and more reliable connections compared to traditional copper-based internet services like DSL or cable.

Unplug your device for 30 seconds, then reconnect. Wait until all lights stabilize before testing the connection.

Internet speed can vary due to congestion, Wi-Fi interference, or router placement. Try restarting your modem or using a wired connection.

Billing

Log in to your customer dashboard at <a class="text-primary underline" href="https://portal.fibercity.co.nz">portal.fibercity.co.nz </a> to view and pay your bill online.

Technical Support

All necessary equipment is provided as part of your service plan. Depending on your chosen plan, this includes a fiber optic terminal, a Wi-Fi router, and potentially a mesh Wi-Fi system for larger homes. Our technicians will install and configure everything during your installation appointment.

Standard installation typically takes 2-3 hours, depending on your home's setup. Our professional technicians will install the necessary equipment, set up your Wi-Fi network, and ensure everything is working properly before they leave.

Try relocating your router, updating firmware, or using a mesh system to strengthen your signal.

Yes, you can continue using your current email address even after switching to FiberCity. Our service doesn't require you to change your email provider, so you can maintain your existing online identity without any disruption.

Our standard plans come with a 12-month agreement, which allows us to offer the best pricing. However, we do offer month-to-month options with no long-term commitment for an additional fee. Contact our sales team to discuss the options that best fit your needs.

Account Management

Visit the&nbsp;My Account section of your dashboard to update your contact number, email, or address.

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Frequently Asked Questions

Internet

Billing

Technical Support

Account Management

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