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Fiber optic internet uses thin strands of glass or plastic to transmit data using light signals. This technology allows for much faster speeds and more reliable connections compared to traditional copper-based internet services like DSL or cable.

Unplug your device for 30 seconds, then reconnect. Wait until all lights stabilize before testing the connection.

Internet speed can vary due to congestion, Wi-Fi interference, or router placement. Try restarting your modem or using a wired connection.

Log in to your customer dashboard at portal.fibercity.co.nz to view and pay your bill online.

All necessary equipment is provided as part of your service plan. Depending on your chosen plan, this includes a fiber optic terminal, a Wi-Fi router, and potentially a mesh Wi-Fi system for larger homes. Our technicians will install and configure everything during your installation appointment.