I need to cancel my account, what should I do?

We're sorry to hear that you're considering cancelling your Fibercity account. If you wish to cancel your account, please follow these steps:

Contact our customer support team: The first step is to contact our customer support team by phone or email to inform them of your decision to cancel your account. Our team will guide you through the cancellation process and answer any questions you may have.

Check your contract terms: Before cancelling your account, please check your contract terms to see if there are any cancellation fees or notice periods that you need to comply with. This information can be found in your contract or by contacting our customer support team.

Return any equipment: If you have any Fibercity equipment, such as a router or modem, you will need to return it to us. Our customer support team will provide you with instructions on how to return the equipment.

Settle any outstanding bills: Before cancelling your account, please ensure that you have settled any outstanding bills or payments. Failure to do so may result in additional charges or fees.

Once you have completed these steps, your Fibercity account will be cancelled. We appreciate your business and value your feedback, so if there is anything we can do to improve our service, please let us know.