Congratulations on placing your order with Fibercity! Here's what you can expect next: Order confirmation: You should receive an email or text message confirming your order with Fibercity. This will usually include your order details, such as the service plan you've chosen and any equipment that will be provided.
Installation appointment: Fibercity will contact you to schedule an installation appointment. This will involve a technician visiting your premises to install any necessary equipment and set up your service.
Equipment delivery: If any equipment is being provided as part of your service, such as a modem or router, this will usually be delivered to your premises before the installation appointment.
Installation: On the day of the installation appointment, a technician will visit your premises to install any necessary equipment and set up your service. This may involve running cables, installing an ONT, and setting up any provided equipment.
Activation: Once the installation is complete, your service will need to be activated. This may take a few hours or up to 24 hours, depending on the service plan and any technical issues that need to be resolved.
Enjoy your new service: Once your service is activated, you're ready to start using your new Fibercity internet service! If you have any issues or questions, you can contact Fibercity's technical support team for assistance.